Position Summary
| Provide general software and hardware support and training to end users via telephone, email, desk side, and small group settings. |
Job responsibilities
- Install, support desktops, handheld devices, printers, and other related equipment
- Prioritize and escalate issues as appropriate
- Maintain call tracking system and assist with special projects and user communications
- Troubleshoot and resolve compute, software, and/or conferencing issues
- Maintain records of maintenance, inventory, and security
- Follow up on calls escalated to other departments
- Provide after-hours or emergency support
- Provide support to multiple locations which will involve day travel and overnight travel as needed.
Requirements
- Bachelor’s Degree in IT-related discipline preferred, or comparable combination of experience and education. Training/certification in an IT-related discipline preferred.
- Two years’ experience in an IT user support or help desk position. Experience in a law firm or other service environment preferred.
- Strong knowledge of PC hardware and software, especially the MS Office Suite.
- Excellent communication and interpersonal skills, as well as the ability to work with individuals at all organizational levels.
- Possess a customer focus and have a track record of providing the highest level of customer service.
- Able to organize and prioritize issues and workload with proven ability to manage time.
- Takes initiative in handling projects and anticipating what needs to be done with ability to solve problems quickly, effectively, and diplomatically. Reliability, flexibility, and ability to adapt to changing priorities.
Equipment, Physical/Mental Demands, Working Conditions
Personal computer and other office equipment such as telephone, typewriter, calculator, fax machine, duplicating machine, etc.
Sitting for extended periods, standing, bending, stooping, and reaching. Occasional lifting up to 20 pounds. Manual dexterity sufficient to operate standard office machines. Range of hearing and vision sufficient to operate standard office machines and communicate with clients in person and via telephone.
Able to deal with stress in a fast-paced work environment with multiple priorities. Make decisions and adapt to changing work situations. Grasp and apply new ideas and technologies. Communicate and successfully interact with various personalities at all organizational levels.
Typical office setting, normally Monday through Friday business hours. Occasional overtime as required.
Burns White completes criminal background screenings for all new hires prior to the start of employment
Submit resume and salary expectations
Email: Jobs@burnswhite.com
Fax: 412-995-3311
No search firms
No phone calls, please
EOE